Privacy Policy

1.Who we are

SkiT ("SkiT", "we", "us") is a social-commerce platform operated in Kenya that helps sellers turn their social media audience into WhatsApp customers using smart links, storefronts and sales tracking. This policy explains what data we collect, why, and the choices you have. Questions: hello@skitapp.co.ke.

2.Data we collect

Seller account data — name, business name, SkiT handle, email address, password (stored encrypted), and WhatsApp phone number.

Storefront data — the products, prices, stock levels, photos and captions you add.

Link activity — when someone taps a SkiT smart link we record the tap, which link/product it belonged to, and the platform it came from (for example TikTok, Instagram or Threads), so we can show you your sales analytics. We do not build profiles of individual buyers from taps.

Buyer records you create — buyer names, phone numbers, notes and orders that you choose to save in your SkiT account. You are responsible for having the right to record this information.

Technical basics — standard server logs (such as IP address and browser type) used for security and to keep the service running.

3.TikTok and other connected platforms

If you connect your TikTok account to SkiT (via TikTok Login Kit and the TikTok Content Posting API), we access only:

Your basic TikTok profile information (open ID, display name and avatar), used to show you which account is connected;

The ability to send content that you explicitly choose to post (your product photos or video and your caption) to your TikTok account.

We only send content to TikTok when you press the post/share action — never automatically in the background. We do not read your TikTok messages, followers or other account data, and we never sell TikTok data. You can disconnect SkiT at any time from your SkiT profile or by revoking access in your TikTok app settings (Settings → Security → Apps and services); we then delete the TikTok access tokens we hold for your account.

4.How we use your data

We use the data above to operate your storefront and smart links, attribute taps to the platform they came from, show you your analytics dashboard, route buyers to your WhatsApp, provide support, keep the service secure, and meet our legal obligations. We do not sell your personal data, and we do not use it for third-party advertising.

5.When we share data

We share data only with service providers who help us run SkiT (such as our hosting provider), under contracts that limit what they can do with it; with a platform you explicitly connect (such as TikTok, only as described in section 3); or where the law requires it. Buyers who tap your smart link see the storefront information you have chosen to publish and are redirected to the WhatsApp number you provided.

6.Data retention

We keep your account data for as long as your account is active. If you close your account, we delete or anonymise your personal data within 30 days, except records we must keep for legal, security or accounting reasons. Aggregated analytics that no longer identify you may be retained.

7.Security

Passwords are stored encrypted, connections to skitapp.co.ke use HTTPS, and access to production systems is restricted. No online service can guarantee absolute security, but we work to protect your data with appropriate technical and organisational measures.

8.Your rights

Under the Kenya Data Protection Act, 2019 you have the right to access the personal data we hold about you, to correct it, to ask us to delete it, to object to or restrict certain processing, and to data portability. To exercise any of these rights, email hello@skitapp.co.ke from the address on your account and we will respond within a reasonable time. You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

9.Children

SkiT is a business tool for sellers and is not directed at children under 18. We do not knowingly collect personal data from children; if you believe a child has created an account, contact us and we will delete it.

10.Changes to this policy

If we make material changes to this policy we will update the effective date above and notify active sellers by email or in the app. Continued use of SkiT after a change means you accept the updated policy.

11.Contact

SkiT · Nairobi, Kenya · hello@skitapp.co.ke